Questions? We have answers.

How do I navigate my account?

You can log in to your account using the email address you signed up with. On the app or website, you can manage your account, including viewing your photos, updating your billing information, and scheduling appointments. Below are some helpful tips for navigating your account:


Once you’re logged in, you’ll be able to see photos of all of your items. The most recently picked up items will automatically show at the top. Please note that you can click on each photo to enlarge it. From there, if the item has additional photos, you can swipe or click to the next photo of that item.

If your items were picked up recently, some or all may be marked as “Processing” while our team takes photos and measures the items. Processing is typically completed 3-7 days after pickup, but may take up to 2-4 weeks during peak periods. If you have any questions about the processing of your items, let us know and we’ll be happy to provide more info.

My Account

From the My Account tab, you're able to update the name and phone number associated with your account, create a new password, update the credit card on file, and view past invoices. 

Scheduling an Appointment

To schedule a new appointment on the MakeSpace website, you can click on the Schedule Appointment icon in the upper right-hand corner. To do so from the MakeSpace iPhone app, click the circular green button with a calendar icon at the bottom of your home screen. For more information on scheduling an appointment, check out these articles:

For more information on how to schedule an appointment, check out these articles:

Scheduling a Pickup

Scheduling an Empty Bin Pickup

Scheduling a Delivery


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