Questions? We have answers.

Do I have to purchase boxes & mattress bags from MakeSpace?

No! It’s not required, but we cannot take items like TVs, mirrors, artwork, or lamps without them being properly packed in a sturdy and secure box. If you do not want to use our boxes, please have them packed before your appointment. If not, we will not be able to accept the item. (See our Packing Tips and Storage Rules for more information on best practices.)

If you’d like to find an alternative, we suggest checking your local hardware store or a national chain such as Home Depot or Lowe’s. Online retailers such as Amazon and Jet also offer an array of options at multiple price points.

You will have the option to add any supplies that you may need while booking the appointment, or at any point up to 48 hours before the appointment via your MakeSpace account!

Supplies can be requested directly through your account up to 48 hours prior to the start of your appointment. Day-of supply requests are subject to availability.

To request supplies, simply log into your account at and click ‘Request packing supplies’ in the details of your upcoming appointment.



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