The following are some tips to keep in mind when booking appointments that will help your appointment go as smoothly as possible:
- If we are picking items up, please ensure that we have a full list of items for pickup prior to the appointment. This is important for the correct amount of room to be reserved on the truck, and for our team to know which materials they may need for the appointment. For these reasons, we are unable to guarantee that we can pick up items that are not included on the list. The more details you can provide prior to the appointment, the better!
- We are able to pick up items at your delivery appointment unless approved ahead of time. To do this, we will need to ensure that we have the room reserved on the truck for the pickup portion of the appointment and that our team brings the correct materials for the items that we’ll be picking up. Please ensure that you add a pickup to the delivery when booking. You can do this online by selecting “yes” when asked whether you’ll need anything picked up at your appointment, or feel free to call us at (800) 920-2372 to update the appointment details over the phone based on availability.
- Please be aware that all appointments are booked in 3-hour arrival windows. For example, if you’re scheduled for an 8-11 am appointment, our team may arrive as early as 8am or as late as 11am. If you won’t be available for the entire window, it’s best to select a different date/time.
- We encourage you to give as much notice as possible when booking appointments, as all appointments are scheduled based on availability.