Questions? We have answers.

How can I schedule a self-service appointment?

You can schedule a self-service appointment directly though our iPhone app*!

When booking an appointment, select the Self-Service option on the right-hand side of your screen. Choose the warehouse address from the dropdown, and select a date from the list of available dates.


Next, choose the appointment window. Our team will be ready for you during the selected window. To ensure a smooth appointment, we recommend arriving on the earlier side of the 3-hour window.

Note that for appointments booked in the 12-3pm window, the appointment must be completed by 3pm. If you’re scheduling a larger appointment, we recommend choosing the 8-11am window.Appt_Time.png

Next, you’ll be asked some basic questions about your appointment. It’s super important that you let us know if you’re sending a moving company on your behalf, as additional information is required in advance (more on that here).


If you’re picking furniture items up that are wrapped in our moving blankets, or if your items are stored in MakeSpace bins, you’ll need to return those during the appointment. If you’d prefer to keep them, you can do so for $20 each.


Once your appointment is confirmed, you'll receive a confirmation email with additional details.

Please note that all self-service appointments are subject to standard appointment fees. Details can be found at

*Booking a self-service appointment is currently only available through the MakeSpace iPhone app. Don’t worry—we’re planning on adding this functionality to your account soon! If you’re unable to book via the MakeSpace app, give us a call and our Customer Support team can assist you.

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