Questions? We have answers.

One of my items was delivered damaged, how do I file a claim?

In the unfortunate event that something is damaged, MakeSpace has a claims process. To initiate this process, please log into your account and visit our claims submission form.

For each claimed item we will require photos of the damage, a photo of the whole item, and proof of value for the item. You must initiate a claim within fourteen (14) days of delivery of the item(s) and provide any additional information requested by MakeSpace in a timely manner to facilitate the claims process. The review process can take up to three weeks from the time we’ve collected all the information.

In the case of a damaged item, MakeSpace will work with you to collect information about the damage. After filling out the Claims form, the following information will need to be submitted:

  1. Photos of the damage (make sure to include a photo of the whole item as well). Photos of any identifying labels with make and model information.
  2. Copies of the original receipts. If you don’t have a copy of the receipt, please provide a website link to the same item from an online source.

Once you’ve initiated the claim and have sent us the required photos and receipts, we can submit the claim to be reviewed by our Claims Department in accordance with our Terms of Service​​. Please note that any compensation will be based on your coverage limits in accordance with your selected Protection Plan.

Please keep in mind, you must submit the claims form within two weeks of receiving the item, or the claim will be forfeited.

With any further questions, contact our Customer Support team.

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