Questions? We have answers.

I received my claim determination and I have questions about the claim or my payment. What should I do next?

January 22, 2021 22:44

With any questions post-determination, reply to your claim determination email to speak directly with a member of our Claims team regarding next steps.

Have more questions? Submit a request

Articles in this section

I have the “Basic” Protection Plan, will I only receive .60 cents/lb reimbursement for damaged or missing items?
I have filed a claim, how long will the review process take?
I received my claim determination and I have questions about the claim or my payment. What should I do next?