Using MakeSpace.com

  • How do I change my account information?

    If you would like to change your name, phone number, or password, visit https://makespace.com/account/

    To change the email address associated with your account, simply email support@makespace.com from the email address associated with your MakeSpace account with a breakdown of the requested changes. 

  • How can I let someone else access my account?

    MakeSpace accounts are intended for personal use only. Per our Terms of Service, you can’t be using MakeSpace for someone else, and you must be the owner of any property in storage.

    If you would like to authorize someone to have access to your account information, please email support@makespace.com with that person’s name, email address, and phone number. This person will be able to communicate with MakeSpace about your account details and book/edit appointments over the phone. This does not grant this person access to your online account.

My Stuff

  • How do I cancel my MakeSpace Account?

    Your account will automatically become inactive once you remove all your items from storage. Once you’ve completed your final delivery appointment and returned all empty MakeSpace bins, you won’t need to do anything else to close your account.

    Additional charges may follow final delivery such as:

    • Purchase fee for unreturned, empty MakeSpace bins
    • Any outstanding invoices or further appointments
    • A Remainder fee if delivery is within your 3-month minimum billing commitment

    You can reactivate your account at any time by Scheduling a New Pickup appointment via your online account, the MakeSpace iPhone app, or by contacting MakeSpace Support

  • Can MakeSpace dispose of my items or provide junking services?

    MakeSpace offers a few special disposal services depending on the type of item(s) you'd like to dispose of. 

    These are add-on services that can only be included with a standard MakeSpace appointment, or once your items are already in storage—we cannot currently set up an appointment solely for disposal. 

    Types of Disposal Services

    Junking

    MakeSpace does provide junking for items you may want to be removed during your pickup appointment, but that you do not want to store. Junking rates:

    • Small Items $15/item: For small items that can fit in a bag, box, or tote.
    • Medium Items: $50/item: For medium-sized items that can be carried by one person. 
    • Large Items: $75/item: For large items that need two people to carry.

    Shredding

    Confidential disposal of paper documents. Shredding is $30 per standard banker box.

    IT Equipment Disposal

    Confidential disposal of IT items like phones and computers. IT Equipment Disposal/SITAD disposal is $30 per item.

    Confidential Plastics Disposal

    Confidential disposal of plastic items such as credit cards or prescription bottles. Plastics disposal is $30 per box.

    Requesting Disposal Service

    Contact MakeSpace Support if you'd like to request disposal service during an upcoming appointment or for items currently in storage.

    When inquiring about disposal for items already in storage, please have the barcode numbers on hand for the items you’d like to have disposed of. 

  • How do I navigate my account?

    You can log in to your account using the email address you signed up with. On the app or website, you can manage your account, including viewing your photos, updating your billing information, and scheduling appointments. Below are some helpful tips for navigating your account:

    Photos

    Once you’re logged in, you’ll be able to see photos of all of your items. The most recently picked up items will automatically show at the top. Please note that you can click on each photo to enlarge it. From there, if the item has additional photos, you can swipe or click to the next photo of that item.

    If your items were picked up recently, some or all may be marked as “Processing” while our team takes photos and measures the items. Processing is typically completed 3-7 days after pickup, but may take up to 2-4 weeks during peak periods. If you have any questions about the processing of your items, let us know and we’ll be happy to provide more info.

    My Account

    From the My Account tab, you're able to update the name and phone number associated with your account, create a new password, update the credit card on file, and view past invoices. 

    Scheduling an Appointment

    To schedule a new appointment on the MakeSpace website, you can click on the Schedule Appointment icon in the upper right-hand corner. To do so from the MakeSpace iPhone app, click the circular green button with a calendar icon at the bottom of your home screen. For more information on scheduling an appointment, check out these articles:

    For more information on how to schedule an appointment, check out these articles:

    Scheduling a Pickup

    Scheduling an Empty Bin Pickup

    Scheduling a Delivery

     

  • What type of protection plans does MakeSpace offer?

    MakeSpace offers 4 levels of coverage for your items in storage: Basic, Silver, Gold, and Full-Value protection plans must be opted-into within 30 days of your first MakeSpace pickup appointment.

    Basic: Basic protection does not reimburse you for the actual value of items, but rather reimburses you on an item-by-item basis for $0.60 per pound of the item’s weight. For example, if one item weighed 10 pounds, it would be covered at $6.

    Silver Protection: The Silver Protection plan reimburses you up to $1,000 for Eligible Items that are lost or damaged. The Silver Protection plan will reimburse you for the actual cash value OR repair costs of your Eligible Item(s), up to $1,000. The cost of the Silver Protection plan is $15/month.

    Gold Protection: The Gold Protection plan reimburses you up to $2,000 for Eligible Items that are lost or damaged. The Gold Protection plan will reimburse you for the actual cash value OR repair costs of your Eligible Item(s), up to $2,000. The cost of the Gold Protection plan is $20/month.

    Full-Value Protection: The Full-Value Protection plan reimburses you for the actual cash value or repair costs of your eligible item(s), up to your stated value in aggregate. The cost of a full protection plan is a function of your total stated value. For more information and to request this plan, contact our Customer Support team.

    For more information on coverage options and eligible Items, check out https://makespace.com/p/legal/protection-plans/.

Photos

  • What is my photo inventory?

    All items picked up by MakeSpace are photographed during processing. MakeSpace makes it easy for you to keep track of your stored items by providing you with an online photo inventory. Simply log into your account to view them.

    Once you’re logged in, you’ll be able to see photos of all of your items. The most recently picked up items will automatically show at the top. Many items have multiple photos. To view additional photos of an item, simply click on the thumbnail image and use the left/right arrows to scroll through.

    For MakeSpace bins: we’ll take a photo of the inner bag label, plus an overhead shot of the contents of your bin.

    For your security, we’ll never open or photograph the interior contents of your boxes, or bins not provided by MakeSpace.

  • How can I name or label my items’ photos?

    All of your items are automatically labeled with a unique barcode & alphanumeric number during pickup.

    If you would like to add a title or description to an item on your account:

    1. Click on the photo of the item that you’d like to label, then click the green Edit button.
    2. You will see two text boxes where you can type in a title and description for the item.

    Don’t forget to click Save when you’re done.

  • What if I can’t see my photos?

    If your photos aren’t showing up, try logging out and logging back into your MakeSpace account using the email you signed up with.

    If that doesn’t work, send an email to support@makespace.com and we will ensure all photos are visible.

    Please note that items just picked up by MakeSpace will be marked as Processing, and photos won’t be visible until processing is complete.

    If no photo is available, or if you’re unable to determine the item in question from the photo provided, let us know and we’ll find the best way to help.

    Please note that we’ll never take a picture of the inside of a non-MakeSpace container. So remember to label all of your boxes and bins prior to pickup.

     

Customer Support