Scheduling an Appointment

  • How can I schedule a new pickup appointment?

    Note: All MakeSpace appointments are subject to availability.

    To schedule a pickup appointment, click on the blue Schedule Appointment button in the upper right-hand corner of your account and select Store More Stuff. From here, you may be prompted to enter the zip code we’re picking up from. 

    To schedule from the iOS app, click the circular green button with a calendar icon at the bottom of your home screen.

    Select how much we’ll be picking up. If you’d like to use our MakeSpace bins, enter the number of bins you need (if you won’t be storing bins, or if you already have bins AND bags packed at home, leave this field blank).

    Select the services that apply to your items and pickup location. For example: large or bulky items, fragile items, if the team will have to walk up more than one flight of stairs, etc. This is really important, because it helps us make sure we allocate enough time for our team to complete your appointment. 

    Enter the address we’ll be picking up from, and then select your preferred date and arrival window.

    Bags

    If you requested MakeSpace bins for your appointment, we’ll ship reusable storage bags to your location for you to pack in advance of your pickup*. Enter the mailing address where we should ship your bags. Bags will be sent along with a packing kit via UPS, so make sure the address you select can accept UPS deliveries.

    *These bags act as bin liners that can quickly be placed in each bin during the pickup appointment (our team will bring the bins you requested to the pickup).

    On the last page, you can review all of your pickup details, including the minimum pickup fee based on your hourly rate. You can also enter any important information in the Special Instructions field (i.e. alternate contact information, parking requirements, etc). Then click Confirm Appointment and you’re all set! If you requested bins, you’ll receive a tracking number for your bags once they have shipped.

    Pickup Inventory

    Once your appointment is confirmed, you’ll be prompted to select inventory items for your pickup. Without an accurate inventory, we can’t guarantee that we’ll be able to take all of your items during your appointment. If the items you selected exceed the max size of your pickup, you’ll get an alert before confirming the inventory. 

    Questions? Contact MakeSpace Support and our team will be happy to help.

  • How can I schedule a new delivery appointment?

    When requesting a delivery appointment, we advise scheduling as soon as you know the date you’d like. Scheduling at least 10 days in advance will increase the likelihood of securing your preferred date and time.

    To schedule a delivery appointment, click on the blue Schedule Appointment button in the upper right-hand corner of your account and select Deliver My Stuff. This will pull up a page where you will be able to select each item you would like delivered (tip: you're able to select all items at once by clicking the Select All button in the upper left-hand corner).  

    To schedule from the MakeSpace iOS app, click the circular green button with a calendar icon at the bottom of your home screen.

    Once you've selected all the items you'd like delivered, click Schedule Delivery on the top right of the page.

    You’ll be asked if you want anything picked up during your appointment.

    Enter the address we’ll be delivering to and select your preferred date and arrival window. Then click Continue to Review.

    On the last page, you can review all of your delivery details, including the fee for delivery. Be sure to enter any relevant information for the team in the Special Instructions field (i.e. alternate contact information or parking requirements). Then click Confirm Appointment and you’re all set.

  • How can I schedule an appointment to return empty bins?

    To schedule a pickup appointment for empty bins, start by logging into your account, and clicking the blue Schedule Appointment button in the upper right-hand corner, and selecting Pickup Empty Bins. (If any of the bins are full, make sure to select Store More Stuff instead.)

    Our booking system will automatically fill in the number of empty bins that you have at home.

    Select a date and arrival window for the pickup.

    On the last page, you can review all of your pickup details, including the fee for your appointment. Be sure to leave any relevant information for the team in the Special Instructions field (i.e. alternate contact information or parking requirements). Then, click Confirm Appointment and you’re all set.

    Note: Empty bin pickup appointments are subject to standard appointment fees. To avoid scheduling an empty bin pickup, you can utilize our bags at the time your items are picked up. When it’s time for your delivery, our team will wait up to 15 minutes while you remove the bags from your bins, and send them back during the appointment. You can keep the bags to reuse as you please.

  • Can MakeSpace take items for disposal during an appointment?

    We can! If you'd like to have items disposed of during an upcoming appointment, let your SpaceMakers know when they arrive. For more information on disposal and pricing, check out this article

    Disposal during an appointment may be limited based on space available in the truck. If you'd like to dispose of large items (or a large quantity of smaller items) let our Customer Support team know in advance to ensure your SpaceMakers come prepared. 

    Keep in mind that disposal is an add-on services that can only be included with a standard MakeSpace appointment, or once your items are already in storage—we cannot currently set up an appointment solely for disposal. 

  • Scheduling a delivery outside of MakeSpace's standard service area

    Note: MakeSpace is only able to guarantee appointments within our service area. 

    If you’ve moved outside of the service area where your items are being stored, we may be able to coordinate an out-of-area delivery. Alternatively, you can book a self-service appointment through the MakeSpace iOS app and pick up your items right from our facility. 

    To inquire about setting up delivery outside of your service area, contact our Customer Support team. Before you call, please be prepared with the address you’d like your items delivered to, as well as a few preferred dates for your delivery. 

    Please keep in mind that out-of-area appointments are subject to approval and will incur an additional fee based on the distance from our warehouse and the size of the requested appointment. 

    What if I have MakeSpace bins?

    Any MakeSpace bins on your account must be unpacked and returned to us at the time of the appointment. If you would like to keep your bins, they’re available for purchase at $15 per bin. Just let us know before the day of your appointment if you would like to purchase the bins. Unfortunately, we aren’t able to schedule empty bin pickup appointments outside of our service area, so any bins will need to be returned during the appointment or purchased.

  • Helpful Tips When Scheduling an Appointment

    The following are some tips to keep in mind when booking appointments that will help your appointment go as smoothly as possible:

    • If we are picking items up, please ensure that we have a full list of items for pickup prior to the appointment. This is important for the correct amount of room to be reserved on the truck, and for our team to know which materials they may need for the appointment. For these reasons, we are unable to guarantee that we can pick up items that are not included on the list. The more details you can provide prior to the appointment, the better!
    • We are able to pick up items at your delivery appointment unless approved ahead of time. To do this, we will need to ensure that we have the room reserved on the truck for the pickup portion of the appointment and that our team brings the correct materials for the items that we’ll be picking up. Please ensure that you add a pickup to the delivery when booking. You can do this online by selecting “yes” when asked whether you’ll need anything picked up at your appointment, or feel free to contact MakeSpace Support to update the appointment details over the phone based on availability. 
    • Please be aware that all appointments are booked in 3-hour arrival windows. For example, if you’re scheduled for an 8-11 am appointment, our team may arrive as early as 8am or as late as 11am. If you won’t be available for the entire window, it’s best to select a different date/time.
    • We encourage you to give as much notice as possible when booking appointments, as all appointments are scheduled based on availability.

Requesting a Certificate of Insurance

  • How can I request a Certificate of Insurance for an upcoming appointment?

    A Certificate of Insurance (COI) provides your building's management company with a detailed overview of MakeSpace's insurance and liability coverage. If you have a MakeSpace appointment at an apartment or office building, check with your management company to determine if you need to request a Certificate of Insurance. 

    Requesting a custom COI typically takes 24-72 hours, so be sure to plan ahead!

    Requesting a Certificate of Insurance

    Once your MakeSpace appointment is scheduled, you can request a COI by logging into your account here. Please note that you can only request a COI for a scheduled appointment (you can't request one if no appointment has been scheduled).  

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    Filing out the COI Request Form

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    • The appointment address will pre-populate based on the confirmed upcoming appointment. If you haven't filled out an Apt, Unit, Floor number make sure to do so here. 

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    • Name of Tenant or Homeowner is typically your name unless your building specifies otherwise. 
    • Name and Address of Certificate Holder should come directly from the sample COI you obtained from your building, or from the requirements outlined by your management company.  

    Additional Insureds

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    • If your building requires additional insureds, click the 'Add' button to the right of 'Additional insureds'. This will open the optional field to add an additional insured.  

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    • Be sure to click 'Add' after each additional insured is submitted (only press 'Submit' once you're ready to submit your Certificate request). 

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    • Once you've added any/all Additional Insureds and you're ready to submit your COI request, click 'Submit'. 

    Next Steps

    Once your COI request has been submitted, it will be sent to our insurance provider for review. You'll receive a completed Certificate of Insurance via email within 24-72 hours.  

    In some cases, a non-custom (or generic) COI will serve as proof of coverage. If you aren't sure, you can show your management company the following generic COI: 

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Appointment Pricing

  • How much do MakeSpace appointments cost?

    Your first MakeSpace pickup is always free! All subsequent appointments will cost a flat fee of $59. 

  • Can I tip my SpaceMakers through the web or iOS account?

    Tipping is not required, but certainly appreciated! If you’d like to tip the SpaceMakers for a job well done, you can either give them cash at the appointment or tip through your account for up to 7 days following the appointment.

    Once your appointment has been completed, you'll see the option to tip your team when logged into makespace.com, or on the homepage of our iOS app.

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    You’ll find recommended tip values based on the duration of your appointment and the number of team members, or you can enter a custom amount.

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    Once you've selected the desired tip amount, click 'Confirm Tip'.

    Whatever you choose to tip will be added to your account as a MakeSpace Service Tip, and will be charged along with your next invoice.

    Please note: 100% of your tips go directly to the team that completes your appointment. 

  • Can I pay the SpaceMakers in cash?

    All appointment fees (including the purchase of supplies) will be charged to the credit or debit card on file after your appointment is completed. While we can’t accept appointment fees in cash, you’re more than welcome to tip your SpaceMakers in cash if you’d prefer. Tipping is also available on our iPhone app and website up to 7 days following your appointment.

Modifying an Existing Appointment

  • How can I add or remove items from my pickup inventory?

    Adding or removing items from your pickup inventory

    You can edit the items scheduled to be picked up directly through your account on our website or iPhone app.

    Editing your pickup inventory on makespace.com

    To edit your pickup inventory on makespace.com, click 'Edit Appointment Inventory' and add/remove items from the available options. Be as detailed as possible to ensure our SpaceMakers are prepared to take all items during your appointment. We recommend finalizing your pickup inventory at least 5 days in advance to ensure a smooth appointment. 

    *Keep in mind that editing your inventory too close to your appointment date may require rescheduling to a later date. If the existing date and time is no longer available based on the updated inventory, you'll see a prompt to reschedule.  

    Editing your pickup inventory on the MakeSpace app

    • Under your appointment details, click 'Edit'. 
    • Click 'Storage' to view your current pickup inventory and make any changes. 
    • To add items, you can search by room, or use the 'Item Search' field. 
    • Once you've finalized your pickup inventory, click 'Save Changes'.
      • Note that changes to your inventory may require you to reschedule your existing appointment date. 

    Edit_Pickup_on_iOS.png

    Keep in mind that you're not currently able to add a pickup request to an existing delivery appointment. 

  • How can I add or remove items from my upcoming delivery?

    Adding or removing items scheduled for delivery can be done through the MakeSpace Phone app (editing items scheduled for delivery is not currently available through makespace.com).

    Editing your delivery on the MakeSpace app

    • Under your appointment details, click 'Edit'. 
    • Click 'Items' to view your current delivery request and make any changes. 
    • You'll see a list of all items available for delivery, with a green checkmark on the items currently scheduled for delivery. 
    • After adding/removing the desired items, click 'Save'.
    • Review your appointment details and click 'Save Changes'.
      • Note that changes to a delivery request may require you to reschedule your existing appointment date. edit_delivery_on_iOS.png

    Keep in mind that you're not currently able to add a delivery request to an existing pickup appointment. 

  • What if I need to cancel or reschedule my appointment?

    You can cancel or reschedule your existing appointment directly through your account on our website or iPhone app up to 48 hours prior to the scheduled start time.

    Canceling or reschedule through makespace.com:

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    Canceling or rescheduling via the MakeSpace iPhone app:

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    If you're rescheduling your appointment, you'll be shown a calendar view of available dates. If you'd like an earlier appointment than what's shown, try booking a Self-Service appointment (available on the MakeSpace app).

    Contact us if you need to cancel or reschedule within 48 hours of the appointment.

    Please note that a $100 fee will apply to all appointments canceled or rescheduled within 48 hours.

  • Is there a fee for canceling or rescheduling?

    If you cancel or reschedule less than 48 hours prior to the start of your scheduled appointment, you’ll be subject to a $100 fee.

    When you choose a new appointment date, arrival window availability may differ from that of your initial appointment. Keep in mind that rescheduling may make it difficult to secure a time earlier than your original appointment.

Self-Service Appointments

  • What is a self-service appointment?

    Simply put, a self-service appointment allows you to drop off new items, or pick up stored items, at the MakeSpace facility. Since the MakeSpace facility is a functioning warehouse it’s necessary to have an appointment scheduled in advance.

    If you’re picking up your stored items, our team will have them pulled from storage and ready for you at the loading dock.

    If you’re dropping off new items for storage, our team will process them during your appointment and you’ll see them reflected on your account in no time!

    If you plan on working with a moving company to drop off or pick up at the MakeSpace facility, keep in mind that there are a few important extra steps you’ll need to take to ensure a smooth appointment. You can read more about that here.

  • How do I know if a self-service appointment is right for me?

    If you’re unable to schedule an appointment at an address within the local service area for your city, a self-service appointment is the best way to add items to storage or retrieve your existing items.

  • How can I schedule a self-service appointment?

    You can schedule a self-service appointment directly though our iPhone app*!

    When booking an appointment, select the Self-Service option on the right-hand side of your screen. Choose the warehouse address from the dropdown, and select a date from the list of available dates.

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    Next, choose the appointment window. Our team will be ready for you during the selected window. To ensure a smooth appointment, we recommend arriving on the earlier side of the 3-hour window.

    Note that for appointments booked in the 12-3pm window, the appointment must be completed by 3pm. If you’re scheduling a larger appointment, we recommend choosing the 8-11am window.Appt_Time.png

    Next, you’ll be asked some basic questions about your appointment. It’s super important that you let us know if you’re sending a moving company on your behalf, as additional information is required in advance (more on that here).

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    If you’re picking furniture items up that are wrapped in our moving blankets, or if your items are stored in MakeSpace bins, you’ll need to return those during the appointment. If you’d prefer to keep them, you can do so for $15 each.

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    Once your appointment is confirmed, you'll receive a confirmation email with additional details.

    Please note that all self-service appointments are subject to the standard appointment fee of $59.

    *Booking a self-service appointment is currently only available through the MakeSpace iPhone app. Don’t worry—we’re planning on adding this functionality to your makespace.com account soon! If you’re unable to book via the MakeSpace app, give us a call and our Customer Support team can assist you.

  • How should I prepare for a self-service appointment?

    Check out this article if you’re using a moving company as the process is slightly different.

    Before your appointment, review our Facility Access Agreement. Upon your arrival, you (and any other member of your party who needs to enter the facility) will be asked to sign a copy.

    When you arrive, you can pull up directly to the loading dock. If you’re retrieving items, they’ll be pulled and ready for you. Reach out to our Customer Support team if you're not sure where to go when you arrive at the facility.

    We ask that the account holder is present at the appointment to sign off on the condition of the items before they're moved, as well as confirm that everything is accounted for. If you will not be present for the appointment, understand that you are authorizing your contact or moving company to sign off on the items for you.

    FAQs:

    What if I have MakeSpace bins?

    • Any Makespace bins on your account must be unpacked and returned to us at the time of the appointment. If you would like to keep your bins for ease of transportation, you may purchase them for $15 per bin. Just let us know before the day of your appointment if you would like to purchase the bins.

    Can I keep the moving blankets?

    • Any moving blankets used to wrap your items will be removed in order to inspect the condition of the items before returning them to you. Please bring alternate packing materials for the safe transport of your items. If you'd prefer to keep the items wrapped for ease of transport, keep in mind that our team won't be able to inspect the items for damage. MakeSpace won't be held liable for any damage discovered after you leave the facility, once the items are unwrapped. If you'd like to keep our blankets on your items, they're available for purchase at $15 per wrapped item (even if the item is wrapped with more than one moving blanket). 

    What if I need to cancel or reschedule?

    • If you booked your self-service appointment through the MakeSpace iPhone app, you can cancel or reschedule your appointment directly through the app. If your appointment was booked over the phone by a member of our Customer Support team, give us a call and we'll assist in making any changes. If you need to cancel or reschedule, be sure to do it 48 hours or more before the start of your appointment. If your cancellation or reschedule is less than 48 hours before your appointment we will have to charge you a $100 fee.

    What happens if I don’t show up?

    • We’ll try to get in touch with you, but if you’re a no-show, we’ll think you stood us up 😔. And we’ll have to charge you a $100 no-show fee. We don’t like doing this, so please don’t stand us up. 😁

    Dos / Don’ts:

    DO arrive within your scheduled window—other customers may need to use the loading dock, so we can only have your items available during your scheduled appointment time.

    DO wear closed-toed shoes and stay in designated areas—we want everyone to be safe at our facility and don’t want to step on anyone's toes!

    DON’T dilly dally at our loading dock—as we mentioned, other customers may have appointments on the same day. This appointment is to simply pick up your stuff—please refrain from using our loading dock as a showroom to sell your items (yes, it’s happened!) or to re-organize everything in your storage account. This creates an operational and safety hazard for our warehouse team.

    DON’T take photos inside the facility out of respect for other customers’ belongings.

  • What if I’m using a moving company for my self-service appointment?

    MakeSpace requires a completed Certificate of Insurance and signed copy of our Facility Access Agreement prior to the start of the appointment. 

    • Facility Access Agreement: Please have an authorized representative from your moving company review and sign the Facility Access Agreement.
    • Certificate of Liability Insurance: A sample certificate with standard insurance requirements can be found here.

    We ask that both the Facility Access Agreement and completed Certificate of Liability Insurance are sent to support@makespace.com at least 72 hours prior to the start of the appointment. If we don’t have these documents in advance, we can’t guarantee we’ll be able to complete your appointment.

    Upon arrival, you can pull up directly to the loading dock. If you’re retrieving items, they’ll be pulled and ready. Reach out to our Customer Support team if you're not sure where to go when you arrive at the facility.

    We ask that the account holder is present at the appointment to sign off on the condition of the items before they're moved, as well as confirm that everything is accounted for. If you will not be present for the appointment, understand that you are authorizing a representative from your moving company to sign off on the items for you.

    FAQs:

    What if I have MakeSpace bins?

    • Any Makespace bins on your account must be unpacked and returned to us at the time of the appointment. If you would like to keep your bins for ease of transportation, you may purchase them for $15 per bin. Be sure to let your moving company know if you need them to bring boxes, and if they'll be expected to empty the bins and transfer your items during the appointment. 

    Can I keep the moving blankets?

    • Any moving blankets used to wrap your items will be removed in order to inspect the condition of the items before returning them to you. Please ask your moving company to come prepared with alternate packing materials to ensure the safe transport of your items. If you'd prefer to keep the items wrapped for ease of transport, keep in mind that our team won't be able to inspect the items for damage. MakeSpace won't be held liable for any damage discovered after your items leave the facility (once they're unwrapped).
    • If you'd like to keep our blankets on your items, they're available for purchase at $15 per wrapped item (even if the item is wrapped with more than one moving blanket). 

    What if I need to cancel or reschedule?

    • If you booked your self-service appointment through the MakeSpace iPhone app, you can cancel or reschedule your appointment directly through the app. If your appointment was booked over the phone by a member of our Customer Support team, give us a call and we'll assist in making any changes. If you need to cancel or reschedule, be sure to do it 48 hours or more before the start of your appointment. If your cancellation or reschedule is less than 48 hours before your appointment we will have to charge you a $100 fee.

    What happens if my moving company doesn't show up?

    • We’ll try to get in touch with you and/or your movers (if we have their contact information). If they're a no-show, we’ll think they stood us up 😔. And we’ll have to charge you a $100 no-show fee. We don’t like doing this, so please don’t stand us up. 😁

    Dos / Don’ts:

    DO arrive within your scheduled window—other customers may need to use the loading dock, so we can only have your items available during your scheduled appointment time.

    DO wear closed-toed shoes and stay in designated areas—we want everyone to be safe at our facility and don’t want to step on anyone's toes!

    DON’T dilly dally at our loading dock—as we mentioned, other customers may have appointments on the same day. This appointment is to simply pick up your stuff—please refrain from using our loading dock as a showroom to sell your items (yes, it’s happened!) or to re-organize everything in your storage account. This creates an operational and safety hazard for our warehouse team.

    DON’T take photos inside the facility out of respect for other customers’ belongings.