How does MakeSpace work?

  • How does MakeSpace Work?

    MakeSpace is a full-service storage company. This means that we pick up from and deliver to any address within the service area for your market. 

    If you plan on using our durable plastic bins, we’ll send you heavy-duty bags ahead of your pickup appointment so you have time to pack. 

    During pickup, bags are placed into the bins provided by our team. Each item is assigned a unique alphanumeric number and barcode and scanned at every step along it’s journey to and from our warehouse. 

    Upon arrival at our warehouse, each barcoded item is individually measured and photographed, before being palletized and secured for long-term storage.

    This gives you the flexibility to increase or decrease your storage size without having to move items to a new space with each new pickup or delivery. We pass these cost savings onto our customers. 

    Our warehouses are under 24-hour surveillance and equipped with motion detectors, night vision, and alarms.

    For safety and security purposes, there is no public access to our warehouses.

    MakeSpace warehouses and appointments are fortified by our partnership with Iron Mountain, the leader in secure storage for nearly 70 years. 

MakeSpace x Iron Mountain

  • MakeSpace and Iron Mountain Partnership

    We are pleased to announce that as of March 2019, MakeSpace has joined forces with the global leader in secure storage, Iron Mountain!

    Trusted by more than 225,000 organizations around the world, Iron Mountain has spent the last 68 years storing everything from Fortune 500 documents to precious pop-cultural artifacts—and now they’re bringing their experience and expertise to MakeSpace.

    We are fortifying our operations and facilities with their seven decades of experience in storing and protecting customer assets. This means MakeSpace is now officially the most secure and best-in-class storage solution for your stuff.

  • Information for former Stashable customers

    Stashable is now MakeSpace! We are overjoyed to welcome you to the MakeSpace family. Rest assured that your belongings remain safely stored in our warehouses, which are fortified by our partnership with Iron Mountain. Beginning on November 22, 2019, you'll have full access to MakeSpace's upgraded account features. 

    For now, your monthly storage rate isn’t changing—however, if you schedule a new pickup that changes the size of your plan, there may be a slight difference. All new items picked up after November 22nd will be photographed and included in your MakeSpace account. 

    If you have any additional questions or you'd like to schedule an appointment, a member of our Customer Support team will be happy to assist you.

Service Areas

  • What is a service area and why is it important?

    MakeSpace picks up and delivers within a defined service area in each of the metro areas we operate in. After your first MakeSpace pickup, future appointments can take place at a different address, as long as the address falls within the same service area. The best way to find out if a location is within our service area is to have an exact address in mind.

    When scheduling an appointment online, you’ll receive an alert if the requested address falls outside of our service area. If you have any questions, please contact us and a member of our Customer Support team can confirm whether an address is within our service area.

  • Can you move my stuff from one service area to another?

    We can only deliver your items within the service area where they were picked upwe cannot move or ship items to a different service area. If you’re unable to schedule an appointment at an address within the local service area for your city, a self-service appointment is the best way to add items to storage or retrieve your existing items.

  • Can you deliver outside of my service area?

    At this time we can only deliver your items within the service area where they were picked up. We cannot move or ship items to a different service area, or to an address outside of your service area.

    If you’re unable to schedule an appointment at an address within the local service area for your city, a self-service appointment is the best way to add items to storage or retrieve your existing items.

Security

  • Is my stuff protected?

    Yes. The safety of your stuff is our top priority. We’ll always handle your stuff with extra care. All storage plans include our Basic coverage ($0.60/pound) for free, or you can upgrade to one of our other monthly plans for additional coverage. But first, check out our storage rules to see what items qualify for coverage and our Terms of Service for more information about our protection plan.

    Our commitment to keeping your items safe and secure is reflected in our A+ rating with the Better Business Bureau.

  • Can I come visit your warehouse?

    There is limited access to our facility for security reasons. If you’re unable to schedule an appointment at an address within the local service area for your city, a self-service appointment is the best way to add items to storage or retrieve your existing items. Contact MakeSpace Support with any additional questions.

  • How secure is your warehouse?

    Our warehouses are not open to the public. Each facility is under 24-hour surveillance, equipped with motion detectors, night vision, alarms, and fire sprinklers. Additionally, we do not allow food, liquids, and other perishable items to be stored with MakeSpace, and our facilities are regularly inspected for pests.