General

MakeSpace is a full-service storage company. This means that we pick up from and deliver to any address within the service area for your market. 

If you plan on using our durable plastic bins, we’ll send you heavy-duty bags ahead of your pickup appointment so you have time to pack. 

During pickup, bags are placed into the bins provided by our team. Each item is assigned a unique alphanumeric number and barcode and scanned at every step along it’s journey to and from our warehouse. 

Upon arrival at our warehouse, each barcoded item is individually measured and photographed, before being palletized and secured for long-term storage.

This gives you the flexibility to increase or decrease your storage size without having to move items to a new space with each new pickup or delivery. We pass these cost savings onto our customers. 

Our warehouses are under 24-hour surveillance and equipped with motion detectors, night vision, and alarms.

For safety and security purposes, there is no public access to our warehouses.

MakeSpace warehouses and appointments are fortified by our partnership with Iron Mountain, the leader in secure storage for nearly 70 years. 

MakeSpace picks up and delivers within a defined service area in each of the metro areas we operate in. After your first MakeSpace pickup, future appointments can take place at a different address, as long as the address falls within the same service area. The best way to find out if a location is within our service area is to have an exact address in mind.

When scheduling an appointment through the MakeSpace website or iPhone app, you’ll receive an alert if the requested address falls outside of our service area. If you have any questions, please contact us and a member of our Customer Support team can confirm whether an address is within our service area.

If you've moved outside of the service area where your items were picked up, you can always book a self-service appointment at our facility to retrieve your items. 

We can only deliver your items within the service area where they were picked up—we cannot move or ship items to a different service area. If you’re unable to schedule an appointment at an address within the local service area for your city, a self-service appointment is the best way to add items to storage or retrieve your existing items.

At this time we can only deliver your items within the service area where they were picked up. We cannot move or ship items to a different service area, or to an address outside of your service area.

If you’re unable to schedule an appointment at an address within the local service area for your city, a self-service appointment is the best way to add items to storage or retrieve your existing items.

Yes. The safety of your stuff is our top priority. We’ll always handle your stuff with extra care. All storage plans include our Basic coverage ($0.60/pound) for free, or you can upgrade to one of our other monthly plans for additional coverage. But first, check out our storage rules to see what items qualify for coverage and our Terms of Service for more information about our protection plan.

There is limited access to our facility for security reasons. If you’re unable to schedule an appointment at an address within the local service area for your city, a self-service appointment is the best way to add items to storage or retrieve your existing items. Contact MakeSpace Support with any additional questions.

Our warehouses are not open to the public. Each facility is under 24-hour surveillance, equipped with motion detectors, night vision, alarms, and fire sprinklers. Additionally, we do not allow food, liquids, and other perishable items to be stored with MakeSpace, and our facilities are regularly inspected for pests.