Important COVID-19 Resources & Information

  • Status of operations

    MakeSpace has been approved as an essential business in all cities and states with existing restrictions. We ask that new and existing customers limit any non-essential appointments for the time being. 

    Our Customer Support team will continue to be available during the hours of 9am-8pm Mon-Fri, and 9am-7pm Sat & Sun as they work safely from home. If you have any additional questions please contact us via email at, via text message at 917-997-4705, or via phone at 800-920-2372. 

    For more information on MakeSpace in your city, check here.

  • What we’re doing to keep our community safe

    Sanitary measures

    • Your SpaceMakers have been supplied with sanitary wipes and hand sanitizers to apply before and after each appointment. In addition, SpaceMakers have been wearing disposable gloves during appointments. In our warehouses, we have been actively sanitizing commonly used surfaces.

    Appointment rescheduling

    • If you’re not feeling well, please contact customer support at 800-920-2372, and we’ll help you reschedule your appointment.

    We’re here to help

    • We’re closely monitoring information from the Centers for Disease Control and Prevention (CDC) as well as the World Health Organization (WHO). Your SpaceMakers are up to date and trained on the best precautionary measures. We're grateful for your cooperation while we strive to do what’s best for our community.

    Social distancing

    • Please note that your SpaceMakers are practicing social distancing. We request you to please follow this practice as well, during their onsite visits for safety. If you have an upcoming appointment, please read below. 
  • How MakeSpace is implementing social distancing

    To limit personal contact, we request that our customers receive items for delivery, as well as place items for pickup, outside their apartments, homes, or offices. This will be standard practice in the coming weeks. If this is not possible for you, please contact our support team for assistance.

    How does this work?

    • Our SpaceMakers will give you a call before they arrive at your home or office.
    • We ask that you place all small and medium-sized items in an easily accessible location:
      • If you live in an apartment, please place your items for pickup in the hallway or lobby.
      • If you live in a house, please place them on your porch, garage, driveway, or lawn.
        • Please ensure that the selected area is safe for SpaceMakers to wrap, scan and take photos of your items.
    • Whenever possible, large furniture items should be brought to an area in close proximity to your home's entrance.  
    • Note that our SpaceMakers will make every effort to maintain a 10ft distance at all times and complete their work outside your home.
    • After completing the appointment, your SpaceMaker will ask your permission to close out the service on your behalf—so you can avoid contact with our touchscreens.
    • In case of weather or access concerns, SpaceMakers will determine if it’s safe to conduct the appointment while following the above guidelines. Our support team will help reschedule if necessary.