Scheduling an Appointment
Helpful Tips When Scheduling an Appointment
The following are some tips to keep in mind when booking appointments that will help your appointment go as smoothly as possible:
- If we are picking items up, please ensure that we have a full list of items for pickup prior to the appointment. This is important for the correct amount of room to be reserved on the truck, and for our team to know which materials they may need for the appointment. For these reasons, we are unable to guarantee that we can pick up items that are not included on the list. The more details you can provide prior to the appointment, the better!
- We are able to pick up items at your delivery appointment unless approved ahead of time. To do this, we will need to ensure that we have the room reserved on the truck for the pickup portion of the appointment and that our team brings the correct materials for the items that we’ll be picking up. Please ensure that you add a pickup to the delivery when booking. You can do this online by selecting “yes” when asked whether you’ll need anything picked up at your appointment, or feel free to call us at (800) 920-2372 to update the appointment details over the phone based on availability.
- Please be aware that all appointments are booked in 3-hour arrival windows. For example, if you’re scheduled for an 8-11 am appointment, our team may arrive as early as 8am or as late as 11am. If you won’t be available for the entire window, it’s best to select a different date/time.
- We encourage you to give as much notice as possible when booking appointments, as all appointments are scheduled based on availability.
Scheduling a Pickup
Note: All MakeSpace appointments are subject to availability.
To schedule a pickup appointment, click on the blue Schedule Appointment button in the upper right-hand corner of your account and select Store More Stuff. From here, you may be prompted to enter the zip code we’re picking up from.
To schedule from the iOS app, click the circular green button with a calendar icon at the bottom of your home screen.
Select how much we’ll be picking up. If you’d like to use our MakeSpace bins, enter the number of bins you need (if you won’t be storing bins, or if you already have bins AND bags packed at home, leave this field blank).
Select the services that apply to your items and pickup location. For example: large or bulky items, fragile items, if the team will have to walk up more than one flight of stairs, etc. This is really important, because it helps us make sure we allocate enough time for our team to complete your appointment.
Enter the address we’ll be picking up from, and then select your preferred date and arrival window.
If you requested MakeSpace bins for your appointment, we’ll ship reusable storage bags to your location for you to pack in advance of your pickup*. Enter the mailing address where we should ship your bags. Bags will be sent along with a packing kit via UPS, so make sure the address you select can accept UPS deliveries.
*These bags act as bin liners that can quickly be placed in each bin during the pickup appointment (our team will bring the bins you requested to the pickup).
On the last page, you can review all of your pickup details, including the minimum pickup fee based on your hourly rate. You can also enter any important information in the Special Instructions field (i.e. alternate contact information, parking requirements, etc). Then click Confirm Appointment and you’re all set! If you requested bins, you’ll receive a tracking number for your bags once they have shipped.
Once your appointment is confirmed, you’ll be prompted to select inventory items for your pickup. Without an accurate inventory, we can’t guarantee that we’ll be able to take all of your items during your appointment. If the items you selected exceed the max size of your pickup, you’ll get an alert before confirming the inventory.
Questions? Call 800-920-2372 or email email@example.com and our team will be happy to help.
Scheduling a Delivery
Note: All MakeSpace appointments are subject to availability
When requesting a delivery appointment, we advise scheduling as soon as you know the date you’d like. Scheduling at least seven days in advance will increase the likelihood of securing your preferred date and time.
To schedule a delivery appointment, click on the blue Schedule Appointment button in the upper right-hand corner of your account and select Deliver My Stuff. This will pull up a page where you will be able to select each item you would like delivered (tip: you're able to select all items at once by clicking the Select All button in the upper left-hand corner).
To schedule from the MakeSpace iOS app, click the circular green button with a calendar icon at the bottom of your home screen.
Once you've selected all the items you'd like delivered, click Schedule Delivery on the top right of the page.
You’ll be asked if you want anything picked up during your appointment.
Enter the address we’ll be delivering to and select your preferred date and arrival window. Then click Continue to Review.
On the last page, you can review all of your delivery details, including the fee for delivery. Be sure to enter any relevant information for the team in the Special Instructions field (i.e. alternate contact information or parking requirements). Then click Confirm Appointment and you’re all set.
Scheduling an Empty Bin Pickup
To schedule a pickup appointment for empty bins, start by logging into your account, and clicking the blue Schedule Appointment button in the upper right-hand corner, and selecting Pickup Empty Bins. (If any of the bins are full, make sure to select Store More Stuff instead.)
Our booking system will automatically fill in the number of empty bins that you have at home.
Select a date and arrival window for the pickup.
On the last page, you can review all of your pickup details, including the fee for your appointment. Be sure to leave any relevant information for the team in the Special Instructions field (i.e. alternate contact information or parking requirements). Then, click Confirm Appointment and you’re all set.
Note: Empty bin pickup appointments are subject to standard appointment fees. To avoid scheduling an empty bin pickup, you can utilize our bags at the time your items are picked up. When it’s time for your delivery, our team will wait up to 15 minutes while you remove the bags from your bins, and send them back during the appointment. You can keep the bags to reuse as you please.
Scheduling a delivery outside of MakeSpace's standard service area
Note: MakeSpace is only able to guarantee appointments within our service area.
If you’ve moved outside of the service area where your items are being stored, we may be able to coordinate an out-of-area delivery. To inquire about setting up a delivery outside of your service area, contact our Customer Support team by phone at 800-920-2372, or via email at firstname.lastname@example.org.
Before you call, please be prepared with the address you’d like your items delivered to, as well as a few preferred dates for your delivery.
Please keep in mind that out-of-area appointments are subject to approval and will incur an additional fee based on the distance from our warehouse and the size of the requested appointment.
What if I have MakeSpace bins?
Any MakeSpace bins on your account must be unpacked and returned to us at the time of the appointment. If you would like to keep your bins, they’re available for purchase at $15 per bin. Just let us know before the day of your appointment if you would like to purchase the bins. Unfortunately, we aren’t able to schedule empty bin pickup appointments outside of our service area, so any bins will need to be returned during the appointment or purchased.