• How do I cancel my MakeSpace Account?

    Your account will automatically become inactive once you remove all your items from storage. Once you’ve completed your final delivery appointment and returned all empty MakeSpace bins, you won’t need to do anything else to close your account.

    Additional charges may follow final delivery such as:

    • Purchase fee for unreturned, empty MakeSpace bins
    • Any outstanding invoices or further appointments
    • A Remainder fee if delivery is within your 3-month minimum billing commitment

    You can reactivate your account at any time by Scheduling a New Pickup appointment via your online account, the MakeSpace iPhone app, or by contacting MakeSpace Support

  • Can MakeSpace dispose of my items or provide junking services?

    MakeSpace offers a few special disposal services depending on the type of item(s) you'd like to dispose of. 

    These are add-on services that can only be included with a standard MakeSpace appointment, or once your items are already in storage—we cannot currently set up an appointment solely for disposal. 

    Types of Disposal Services

    Junking

    MakeSpace does provide junking for items you may want to be removed during your pickup appointment, but that you do not want to store. Junking rates:

    • Small Items $15/item: For small items that can fit in a bag, box, or tote.
    • Medium Items: $50/item: For medium-sized items that can be carried by one person. 
    • Large Items: $75/item: For large items that need two people to carry.

    Shredding

    Confidential disposal of paper documents. Shredding is $30 per standard banker box.

    IT Equipment Disposal

    Confidential disposal of IT items like phones and computers. IT Equipment Disposal/SITAD disposal is $30 per item.

    Confidential Plastics Disposal

    Confidential disposal of plastic items such as credit cards or prescription bottles. Plastics disposal is $30 per box.

    Requesting Disposal Service

    Contact MakeSpace Support if you'd like to request disposal service during an upcoming appointment or for items currently in storage.

    When inquiring about disposal for items already in storage, please have the barcode numbers on hand for the items you’d like to have disposed of. 

  • How do I navigate my account?

    You can log in to your account using the email address you signed up with. On the app or website, you can manage your account, including viewing your photos, updating your billing information, and scheduling appointments. Below are some helpful tips for navigating your account:

    Photos

    Once you’re logged in, you’ll be able to see photos of all of your items. The most recently picked up items will automatically show at the top. Please note that you can click on each photo to enlarge it. From there, if the item has additional photos, you can swipe or click to the next photo of that item.

    If your items were picked up recently, some or all may be marked as “Processing” while our team takes photos and measures the items. Processing is typically completed 3-7 days after pickup, but may take up to 2-4 weeks during peak periods. If you have any questions about the processing of your items, let us know and we’ll be happy to provide more info.

    My Account

    From the My Account tab, you're able to update the name and phone number associated with your account, create a new password, update the credit card on file, and view past invoices. 

    Scheduling an Appointment

    To schedule a new appointment on the MakeSpace website, you can click on the Schedule Appointment icon in the upper right-hand corner. To do so from the MakeSpace iPhone app, click the circular green button with a calendar icon at the bottom of your home screen. For more information on scheduling an appointment, check out these articles:

    For more information on how to schedule an appointment, check out these articles:

    Scheduling a Pickup

    Scheduling an Empty Bin Pickup

    Scheduling a Delivery

     

  • What type of protection plans does MakeSpace offer?

    MakeSpace offers 4 levels of coverage for your items in storage: Basic, Silver, Gold, and Full-Value protection plans must be opted-into within 30 days of your first MakeSpace pickup appointment.

    Basic: Basic protection does not reimburse you for the actual value of items, but rather reimburses you on an item-by-item basis for $0.60 per pound of the item’s weight. For example, if one item weighed 10 pounds, it would be covered at $6.

    Silver Protection: The Silver Protection plan reimburses you up to $1,000 for Eligible Items that are lost or damaged. The Silver Protection plan will reimburse you for the actual cash value OR repair costs of your Eligible Item(s), up to $1,000. The cost of the Silver Protection plan is $15/month.

    Gold Protection: The Gold Protection plan reimburses you up to $2,000 for Eligible Items that are lost or damaged. The Gold Protection plan will reimburse you for the actual cash value OR repair costs of your Eligible Item(s), up to $2,000. The cost of the Gold Protection plan is $20/month.

    Full-Value Protection: The Full-Value Protection plan reimburses you for the actual cash value or repair costs of your eligible item(s), up to your stated value in aggregate. The cost of a full protection plan is a function of your total stated value. For more information and to request this plan, contact our Customer Support team.

    For more information on coverage options and eligible Items, check out https://makespace.com/p/legal/protection-plans/.