• How are my items protected?

    Protection Plans

    MakeSpace offers 4 levels of coverage for your items in storage: 

    Basic: Basic protection does not reimburse you for the actual value of items, but rather reimburses you on an item-by-item basis for $0.60 per pound of the item’s weight. For example, if one item weighed 10 pounds, it would be covered at $6.

    Silver Protection: The Silver Protection plan reimburses you up to $1,000 for Eligible Items that are lost or damaged. The Silver Protection plan will reimburse you for the actual cash value OR repair costs of your Eligible Item(s), up to $1,000. The cost of the Silver Protection plan is $15/month.

    Gold Protection: The Gold Protection plan reimburses you up to $2,000 for Eligible Items that are lost or damaged. The Gold Protection plan will reimburse you for the actual cash value OR repair costs of your Eligible Item(s), up to $2,000. The cost of the Gold Protection plan is $20/month.

    Full-Value Protection: The Full-Value Protection plan reimburses you for the actual cash value or repair costs of your eligible item(s), up to your stated value in aggregate. The cost of a full protection plan is a function of your total stated value. For more information and to request this plan, contact our Customer Support team.

    For more information on coverage options, check out https://makespace.com/p/legal/protection-plans/.

  • How do I navigate my account?

    You can log in to your account using the email address you signed up with. On the app or website, you can manage your account, including viewing your photos, updating your billing information, and scheduling appointments. Below are some helpful tips for navigating your account:

    Photos

    Once you’re logged in, you’ll be able to see photos of all of your items. The most recently picked up items will automatically show at the top. Please note that you can click on each photo to enlarge it. From there, if the item has additional photos, you can swipe or click to the next photo of that item.

    If your items were picked up recently, some or all may be marked as “Processing” while our team takes photos and measures the items. Processing is typically completed 3-7 days after pickup, but may take up to 2-4 weeks during peak periods. If you have any questions about the processing of your items, let us know and we’ll be happy to provide more info.

    My Account

    From the My Account tab, you're able to update the name and phone number associated with your account, create a new password, update the credit card on file, and view past invoices. 

    Scheduling an Appointment

    To schedule a new appointment on the MakeSpace website, you can click on the Schedule Appointment icon in the upper right-hand corner. To do so from the MakeSpace iPhone app, click the circular green button with a calendar icon at the bottom of your home screen. For more information on scheduling an appointment, check out these articles:

    For more information on how to schedule an appointment, check out these articles:

    Scheduling a Pickup

    Scheduling an Empty Bin Pickup

    Scheduling a Delivery

     

  • What type of protection plans does MakeSpace offer?

    MakeSpace offers 4 levels of coverage for your items in storage: Basic, Silver, Gold, and Full-Value protection plans must be opted-into within 30 days of your first MakeSpace pickup appointment.

    Basic: Basic protection does not reimburse you for the actual value of items, but rather reimburses you on an item-by-item basis for $0.60 per pound of the item’s weight. For example, if one item weighed 10 pounds, it would be covered at $6.

    Silver Protection: The Silver Protection plan reimburses you up to $1,000 for Eligible Items that are lost or damaged. The Silver Protection plan will reimburse you for the actual cash value OR repair costs of your Eligible Item(s), up to $1,000. The cost of the Silver Protection plan is $15/month.

    Gold Protection: The Gold Protection plan reimburses you up to $2,000 for Eligible Items that are lost or damaged. The Gold Protection plan will reimburse you for the actual cash value OR repair costs of your Eligible Item(s), up to $2,000. The cost of the Gold Protection plan is $20/month.

    Full-Value Protection: The Full-Value Protection plan reimburses you for the actual cash value or repair costs of your eligible item(s), up to your stated value in aggregate. The cost of a full protection plan is a function of your total stated value. For more information and to request this plan, contact our Customer Support team.

    For more information on coverage options and eligible Items, check out https://makespace.com/p/legal/protection-plans/.

  • Can MakeSpace Dispose of My Items?

    MakeSpace doesn’t currently provide disposal service. However, if you’re storing items that you no longer need and would like them to be disposed of, let us know. A member of our support team will work to provide a quote for disposal. This custom fee will be based on the size of the item(s) requested for disposal, and the estimated workload.  

    When inquiring about disposal, please have the barcode numbers on hand for the items you’d like to have disposed of. Please note that disposal is not guaranteed and may not be possible for certain items.