• How can I add or remove items from my pickup inventory?

    Adding or removing items from your pickup inventory

    You can edit the items scheduled to be picked up directly through your account on our website or iPhone app.

    Editing your pickup inventory on makespace.com

    To edit your pickup inventory on makespace.com, click 'Edit Appointment Inventory' and add/remove items from the available options. Be as detailed as possible to ensure our SpaceMakers are prepared to take all items during your appointment. We recommend finalizing your pickup inventory at least 5 days in advance to ensure a smooth appointment. 

    *Keep in mind that editing your inventory too close to your appointment date may require rescheduling to a later date. If the existing date and time is no longer available based on the updated inventory, you'll see a prompt to reschedule.  

    Editing your pickup inventory on the MakeSpace app

    • Under your appointment details, click 'Edit'. 
    • Click 'Storage' to view your current pickup inventory and make any changes. 
    • To add items, you can search by room, or use the 'Item Search' field. 
    • Once you've finalized your pickup inventory, click 'Save Changes'.
      • Note that changes to your inventory may require you to reschedule your existing appointment date. 

    Edit_Pickup_on_iOS.png

    Keep in mind that you're not currently able to add a pickup request to an existing delivery appointment. 

  • How can I add or remove items from my upcoming delivery?

    Adding or removing items scheduled for delivery can be done through the MakeSpace Phone app (editing items scheduled for delivery is not currently available through makespace.com).

    Editing your delivery on the MakeSpace app

    • Under your appointment details, click 'Edit'. 
    • Click 'Items' to view your current delivery request and make any changes. 
    • You'll see a list of all items available for delivery, with a green checkmark on the items currently scheduled for delivery. 
    • After adding/removing the desired items, click 'Save'.
    • Review your appointment details and click 'Save Changes'.
      • Note that changes to a delivery request may require you to reschedule your existing appointment date. edit_delivery_on_iOS.png

    Keep in mind that you're not currently able to add a delivery request to an existing pickup appointment. 

  • What if I need to cancel or reschedule my appointment?

    You can cancel or reschedule your existing appointment directly through your account on our website or iPhone app up to 48 hours prior to the scheduled start time.

    Canceling or reschedule through makespace.com:

    Cancel_reschedule_Web.png

    Canceling or rescheduling via the MakeSpace iPhone app:

    Screen_Shot_2020-10-02_at_4.04.05_PM.png

    If you're rescheduling your appointment, you'll be shown a calendar view of available dates. If you'd like an earlier appointment than what's shown, try booking a Self-Service appointment (available on the MakeSpace app).

    Contact us if you need to cancel or reschedule within 48 hours of the appointment.

    Please note that a $100 fee will apply to all appointments canceled or rescheduled within 48 hours.

  • Is there a fee for canceling or rescheduling?

    If you cancel or reschedule less than 48 hours prior to the start of your scheduled appointment, you’ll be subject to a $100 fee.

    When you choose a new appointment date, arrival window availability may differ from that of your initial appointment. Keep in mind that rescheduling may make it difficult to secure a time earlier than your original appointment.