• What is a self-service appointment?

    Simply put, a self-service appointment allows you to drop off new items, or pick up stored items, at the MakeSpace facility. Since the MakeSpace facility is a functioning warehouse it’s necessary to have an appointment scheduled in advance.

    If you’re picking up your stored items, our team will have them pulled from storage and ready for you at the loading dock.

    If you’re dropping off new items for storage, our team will process them during your appointment and you’ll see them reflected on your account in no time!

    If you plan on working with a moving company to drop off or pick up at the MakeSpace facility, keep in mind that there are a few important extra steps you’ll need to take to ensure a smooth appointment. You can read more about that here.

  • How do I know if a self-service appointment is right for me?

    If you’re unable to schedule an appointment at an address within the local service area for your city, a self-service appointment is the best way to add items to storage or retrieve your existing items.

  • How can I schedule a self-service appointment?

    You can schedule a self-service appointment directly though our iPhone app*!

    When booking an appointment, select the Self-Service option on the right-hand side of your screen. Choose the warehouse address from the dropdown, and select a date from the list of available dates.

    Select_Self-Service.png

    Next, choose the appointment window. Our team will be ready for you during the selected window. To ensure a smooth appointment, we recommend arriving on the earlier side of the 3-hour window.

    Note that for appointments booked in the 12-3pm window, the appointment must be completed by 3pm. If you’re scheduling a larger appointment, we recommend choosing the 8-11am window.Appt_Time.png

    Next, you’ll be asked some basic questions about your appointment. It’s super important that you let us know if you’re sending a moving company on your behalf, as additional information is required in advance (more on that here).

    Appt_Details.png

    If you’re picking furniture items up that are wrapped in our moving blankets, or if your items are stored in MakeSpace bins, you’ll need to return those during the appointment. If you’d prefer to keep them, you can do so for $15 each.

    Appt_Details_-_Bins_Blankets.png

    Once your appointment is confirmed, you'll receive a confirmation email with additional details.

    Please note that all self-service appointments are subject to the standard appointment fee of $59.

    *Booking a self-service appointment is currently only available through the MakeSpace iPhone app. Don’t worry—we’re planning on adding this functionality to your makespace.com account soon! If you’re unable to book via the MakeSpace app, give us a call and our Customer Support team can assist you.

  • How should I prepare for a self-service appointment?

    Check out this article if you’re using a moving company as the process is slightly different.

    Before your appointment, review our Facility Access Agreement. Upon your arrival, you (and any other member of your party who needs to enter the facility) will be asked to sign a copy.

    When you arrive, you can pull up directly to the loading dock. If you’re retrieving items, they’ll be pulled and ready for you. Reach out to our Customer Support team if you're not sure where to go when you arrive at the facility.

    We ask that the account holder is present at the appointment to sign off on the condition of the items before they're moved, as well as confirm that everything is accounted for. If you will not be present for the appointment, understand that you are authorizing your contact or moving company to sign off on the items for you.

    FAQs:

    What if I have MakeSpace bins?

    • Any Makespace bins on your account must be unpacked and returned to us at the time of the appointment. If you would like to keep your bins for ease of transportation, you may purchase them for $15 per bin. Just let us know before the day of your appointment if you would like to purchase the bins.

    Can I keep the moving blankets?

    • Any moving blankets used to wrap your items will be removed in order to inspect the condition of the items before returning them to you. Please bring alternate packing materials for the safe transport of your items. If you'd prefer to keep the items wrapped for ease of transport, keep in mind that our team won't be able to inspect the items for damage. MakeSpace won't be held liable for any damage discovered after you leave the facility, once the items are unwrapped. If you'd like to keep our blankets on your items, they're available for purchase at $15 per wrapped item (even if the item is wrapped with more than one moving blanket). 

    What if I need to cancel or reschedule?

    • If you booked your self-service appointment through the MakeSpace iPhone app, you can cancel or reschedule your appointment directly through the app. If your appointment was booked over the phone by a member of our Customer Support team, give us a call and we'll assist in making any changes. If you need to cancel or reschedule, be sure to do it 48 hours or more before the start of your appointment. If your cancellation or reschedule is less than 48 hours before your appointment we will have to charge you a $100 fee.

    What happens if I don’t show up?

    • We’ll try to get in touch with you, but if you’re a no-show, we’ll think you stood us up 😔. And we’ll have to charge you a $100 no-show fee. We don’t like doing this, so please don’t stand us up. 😁

    Dos / Don’ts:

    DO arrive within your scheduled window—other customers may need to use the loading dock, so we can only have your items available during your scheduled appointment time.

    DO wear closed-toed shoes and stay in designated areas—we want everyone to be safe at our facility and don’t want to step on anyone's toes!

    DON’T dilly dally at our loading dock—as we mentioned, other customers may have appointments on the same day. This appointment is to simply pick up your stuff—please refrain from using our loading dock as a showroom to sell your items (yes, it’s happened!) or to re-organize everything in your storage account. This creates an operational and safety hazard for our warehouse team.

    DON’T take photos inside the facility out of respect for other customers’ belongings.

  • What if I’m using a moving company for my self-service appointment?

    MakeSpace requires a completed Certificate of Insurance and signed copy of our Facility Access Agreement prior to the start of the appointment. 

    • Facility Access Agreement: Please have an authorized representative from your moving company review and sign the Facility Access Agreement.
    • Certificate of Liability Insurance: A sample certificate with standard insurance requirements can be found here.

    We ask that both the Facility Access Agreement and completed Certificate of Liability Insurance are sent to support@makespace.com at least 72 hours prior to the start of the appointment. If we don’t have these documents in advance, we can’t guarantee we’ll be able to complete your appointment.

    Upon arrival, you can pull up directly to the loading dock. If you’re retrieving items, they’ll be pulled and ready. Reach out to our Customer Support team if you're not sure where to go when you arrive at the facility.

    We ask that the account holder is present at the appointment to sign off on the condition of the items before they're moved, as well as confirm that everything is accounted for. If you will not be present for the appointment, understand that you are authorizing a representative from your moving company to sign off on the items for you.

    FAQs:

    What if I have MakeSpace bins?

    • Any Makespace bins on your account must be unpacked and returned to us at the time of the appointment. If you would like to keep your bins for ease of transportation, you may purchase them for $15 per bin. Be sure to let your moving company know if you need them to bring boxes, and if they'll be expected to empty the bins and transfer your items during the appointment. 

    Can I keep the moving blankets?

    • Any moving blankets used to wrap your items will be removed in order to inspect the condition of the items before returning them to you. Please ask your moving company to come prepared with alternate packing materials to ensure the safe transport of your items. If you'd prefer to keep the items wrapped for ease of transport, keep in mind that our team won't be able to inspect the items for damage. MakeSpace won't be held liable for any damage discovered after your items leave the facility (once they're unwrapped).
    • If you'd like to keep our blankets on your items, they're available for purchase at $15 per wrapped item (even if the item is wrapped with more than one moving blanket). 

    What if I need to cancel or reschedule?

    • If you booked your self-service appointment through the MakeSpace iPhone app, you can cancel or reschedule your appointment directly through the app. If your appointment was booked over the phone by a member of our Customer Support team, give us a call and we'll assist in making any changes. If you need to cancel or reschedule, be sure to do it 48 hours or more before the start of your appointment. If your cancellation or reschedule is less than 48 hours before your appointment we will have to charge you a $100 fee.

    What happens if my moving company doesn't show up?

    • We’ll try to get in touch with you and/or your movers (if we have their contact information). If they're a no-show, we’ll think they stood us up 😔. And we’ll have to charge you a $100 no-show fee. We don’t like doing this, so please don’t stand us up. 😁

    Dos / Don’ts:

    DO arrive within your scheduled window—other customers may need to use the loading dock, so we can only have your items available during your scheduled appointment time.

    DO wear closed-toed shoes and stay in designated areas—we want everyone to be safe at our facility and don’t want to step on anyone's toes!

    DON’T dilly dally at our loading dock—as we mentioned, other customers may have appointments on the same day. This appointment is to simply pick up your stuff—please refrain from using our loading dock as a showroom to sell your items (yes, it’s happened!) or to re-organize everything in your storage account. This creates an operational and safety hazard for our warehouse team.

    DON’T take photos inside the facility out of respect for other customers’ belongings.