Once Your Claim Has Been Submitted

Your claim will be evaluated and approved based on your Protection Plan. However, the Claims team will take many factors into consideration when reviewing your claim, and we highly encourage filing a complete claim for any affected items.

With any questions about filing a claim, see our article on Filing a Claim or contact Customer Support.

Once all necessary information is collected, the review process can take between two and four weeks. Keep in mind that your claim cannot be submitted for review until you have submitted photos and/or receipts.

Once your claim has been reviewed, you'll receive an email from a member of our Claims team with additional information and next steps.

After the claim has been filed, please contact our Claims team at claims@makespace.com with any further questions.

With any questions post-determination, reply to your claim determination email or reach our email us at claims@makespace.com to speak directly with a member of our Claims team regarding next steps.