Once Your Claim Has Been Submitted
I have the “Basic” Protection Plan, will I only receive .60 cents/lb reimbursement for damaged or missing items?
Your claim will be evaluated and approved based on your Protection Plan. However, the Claims team will take many factors into consideration when reviewing your claim, and we highly encourage filing a complete claim for any affected items.
With any questions about filing a claim, see our article on Filing a Claim or contact Customer Support.
I have filed a claim, how long will the review process take?
Once all necessary information is collected, the review process can take between two and four weeks. Keep in mind that your claim cannot be submitted for review until you have submitted photos and/or receipts.
Once your claim has been reviewed, you'll receive an email from a member of our Claims team with additional information and next steps.
After the claim has been filed, please contact our Claims team at email@example.com with any further questions.
I received my claim determination and I have questions about the claim or my payment. What should I do next?
With any questions post-determination, reply to your claim determination email or reach our email us at firstname.lastname@example.org to speak directly with a member of our Claims team regarding next steps.