Clutter and MakeSpace have each learned that customers love the convenience of on-demand, technology-enabled “smart” storage. However, we’ve realized that to serve even more customers for years to come, now is the time to combine our technology and operational know-how into a single organization.
MakeSpace is now Clutter
MakeSpace is now Clutter—what do I need to know?
MakeSpace is now a Clutter company, forming the nation’s leading provider of on-demand storage and local moving. Clutter is a one-stop-shop, here to help you with all your moving and storage needs, providing the most affordable, flexible, and reliable service nationally.
Why has MakeSpace joined forces with Clutter?
Will I still get all the great features that MakeSpace offers?
Yes! You will continue to have the features you love, such as a photo inventory and online booking. Clutter prides itselves in delivering these services with a greater degree of flexibility and reliability. See Clutter’s terms of service for details.
How are Clutter’s on-demand storage services different from MakeSpace?
The new combined company will manage everything in-house – which means the person who comes to your home is hired and trained by Clutter and uses technology developed by Clutter specifically for moving and storage. This means a better storage experience with greater flexibility.
What additional services does Clutter offer?
In addition to the MakeSpace services you know, Clutter provides local moving, and shipping via FedEx for eligible items.
Does Clutter service my current zip code? Will Clutter service my new zip code? If not, how do I get my items back?
Clutter will continue to service all the same zip codes as Makespace. Clutter also now provides FedEx shipping outside our service areas for eligible items. If you would like a delivery outside your service area for items that are not eligible for FedEx shipping, contact our customer experience team.
Will I have to commit to a new three month minimum?
No. Once your original term minimum has been met, it will transition to month-to-month—same as before.
Will my monthly subscription pricing or appointment pricing change?
Most customers will see storage rates increase, while appointment rates decrease. Any changes in subscription or appointment pricing will be communicated to customers individually and will occur on your regular billing cycle, 30 days post notification.
Will there be any interruptions in service during this transition?
While we set up our operations in your local market, MakeSpace customers will have limited appointment availability for 3-4 days—we will be up and running very quickly!
Will Clutter be relocating my items?
Your items are in good hands and will be managed by Clutter in coordination with Iron Mountain, MakeSpace’s existing storage partner.. In the normal course of business, we may transition your items from time to time (e.g. if we move from one facility to another)—but most items will stay where they are until you need them.
I have a claim open with MakeSpace. What will happen to this?
We will address any open claims without you needing to refile. Once your claim has been reviewed, you'll receive an email from a member of our Claims team with additional information and next steps.